How do you measure results?
We agree the measures in your plan before any build starts, using the numbers that matter to you, such as hours saved, output or revenue. On the monthly retainer we review them with you every month and report what has changed. These are targets to work towards together, and we give no financial guarantee.
Where does our data go?
Before we access your information, we agree what we need, which systems will process or store it, who can access it and how long it will be kept. We use your information only for the agreed work and set out any sharing with external services in advance.
Who owns what you build?
Your data remains yours. Once paid in full, you own the agreed work created specifically for your business.
We retain ownership of our reusable tools and components. Where these form part of your system, your build price includes a continuing licence to use, maintain and adapt them for the agreed purpose, including through another supplier. Ending the retainer does not end that licence.
We agree ownership, handover and any separate software, hosting or subscription costs before work starts.
Do we need technical staff?
If you have an IT or data team, we work alongside them and support their lead. If you don’t, you don’t need an in-house AI specialist. We work with people who understand your business and agree the time needed for discovery, testing and learning to use the system.
What if Dave isn’t available?
Every build is handed over with what your team needs to run it, and your licence lets another supplier maintain it, so your system can keep running without him.
What if it doesn’t help?
A Discovery Day may recommend that you do not build anything. Before a build starts, we agree what it should achieve, how we will test it and how we will assess the benefits. We test it with your team before handover.
What does it cost, and how long does it take?
The Discovery Day is a fixed £1,000, with a written plan within five working days. Any build is priced separately and agreed before it starts. The stages above and the How we work page give the full terms.
Do we have to take the monthly retainer?
No. You can take the plan or the completed build and manage the next steps yourself, and any later help is agreed separately. The retainer is how we keep measuring the gains with you and improving what we’ve built, and we agree its fee with you. Any hosting, software or subscription costs are identified before work starts.